Shipping Policy
By placing an order on this website, you accept the following terms of our shipping policy.
When Does Your Order Get Shipped?
All orders are shipped directly from our factory warehouse in Chula Vista, California. If you paid for standard ground shipping (USPS Priority, FedEx Ground, UPS Ground) or qualified for free shipping, your order will ship within 2 to 7 business days (excluding weekends and major US holidays). If you paid for expedited shipping and placed your order before 12 PM (Pacific Time) Monday through Friday (excluding major US holidays), your order will ship the same day. For orders with expedited shipping placed after 12 PM (Pacific Time) Monday through Friday (excluding major US holidays), your order will ship the following business day.
Order Changes & Cancellations
If you would like to change or cancel your order, please email us at Sales@harmonyherbsmagic.com as soon as possible. We will do everything we can to accommodate your request. However, we are unable to combine orders. If you would like to add items to an order you will need to cancel the original order and place a new revised order. Please keep in mind that our order fulfillment and shipping systems are designed to get orders out quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process. Please refer to our return policy for information on returning items you have ordered.
We cannot apply discount codes AFTER an order has been submitted. If you forgot to apply a discount code before you submitted your order, please contact us with your order number.
Shipping Options Within the USA
**Please note that orders over $250, regardless of carrier, will automatically be SIGNATURE REQUIRED. This is done to prevent package theft.**
FREE Standard Shipping – Spend $99 and get free shipping (subtotal must be $99 after discounts are applied to qualify for free shipping). Excludes shipping to PO boxes, Hawaii, Alaska, Puerto Rico, US Virgin Islands, and international orders. Orders with free shipping are delivered through the United States Postal Service (USPS) or UPS Ground. Expedited delivery is not available for free shipping.
USPS (First-Class Mail) – Reserved for packages under 13 ounces shipping within the 48 contiguous United States. The actual delivery date is not guaranteed.
USPS (Priority Mail) – For packages over 13 ounces shipping anywhere within all 50 states. Or choose this option for faster delivery anywhere within the US over First-Class Mail. The actual delivery date is not guaranteed.
UPS Ground – The actual delivery date is not guaranteed. Excludes delivery on weekends and holidays.
UPS 3-Day Select – Reserved for packages shipping within the 48 contiguous United States. Guaranteed delivery within 3 business days. Delivery by the end of the day. Excludes delivery on weekends and holidays.
UPS 2-Day Air – Reserved for packages shipping within the continental United States. Guaranteed delivery in 2 business days. Delivery typically by the end of the day. Excludes delivery on weekends and holidays.
UPS Next Day Air – Guaranteed delivery the next business day. Delivery is typically by 10:30 AM. Excludes delivery on weekends and holidays.
FREE In-Store Pick-Up – Save the cost of shipping by picking up your order in person at our store in Chula Vista, California. Please call in or email your order ahead of time, or just stop by Monday-Friday 8 AM-3 PM Pacific Time.
Pick -Up Hours
Monday - Friday, 8AM-3PM
Pick-Up Location
1065 Bay Blvd. Ste. A
Chula Vista, CA 91911
Note: You will only be shown the shipping options applicable to your order.
International Shipping
Countries We Ship To - We currently ship to all US states and US territories. We also ship to the following countries: Australia, Austria, Belarus, Brunei, Bulgaria, Canada, Caribbean Netherlands, Cyprus, Czechia, Denmark, Dominican Republic, Estonia, Finland, Germany, Hungary, Ireland, Israel, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Oman, Poland, Qatar, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Sweden, Switzerland, Taiwan, Thailand, Ukraine, United Arab Emirates, United Kingdom.
For all other countries not listed, we are not able to ship to due to restrictions on what customs allow to pass through its borders. Some counties may even require permits to allow the passage of certain items or ingredients through their borders. Please check with your country’s Customs and Border Protection department to learn what is allowed through customs checkpoints.
Placing International Orders - Please keep the following in mind when ordering internationally:
1) All international orders must be placed by the customer through our website. Our customer service team cannot enter the order for you over the phone.
2) Please enter the correct billing address for the credit card you are using during checkout. Failure to do so will decline the credit card payment.
3) The IP address you are using when placing your order must match the billing information entered at checkout. Mismatched IP addresses will trigger our fraud detection and your order will be canceled.
4) International orders are subject to a 24-hour hold before shipping. After submitting your order, you will receive an email stating our terms and conditions for international orders. Failure to respond with your acceptance of the terms and conditions may result in the cancellation of your order.
Carriers - Orders shipping outside the United States are shipped through USPS, FedEx, or UPS (your choice). Please note that if you choose USPS, packages may not include reliable tracking due to changing postal services in each country and your package is not insured. Shipments with UPS and FedEx are insured. Tracking numbers, when applicable, will be emailed from Sales@harmonyherbsmagic.com as soon as your order is shipped.
Duties & Taxes - For international shipments, duties and taxes may be applicable. By ordering from this website you acknowledge that it is your responsibility to pay any duties and taxes. If your package is returned to us by customs due to unpaid duties and taxes you will not be issued a refund.
Customs Clearance - Prohibited and restricted products differ from country to country. Some products may require a permit or written permission to clear customs. Please research what is required to ship products to your country or your package may be detained at customs.
Refused & Undeliverable Packages - Packages that are refused will be charged a return shipping fee, except if the package was sent to the customer by company error. Packages returned to us as “undeliverable” due to an incorrect address provided by the customer are subject to additional charges for reshipping to the correct address. Packages intercepted before scheduled delivery are subject to fees charged by the carrier to change the shipping address.
Please contact us if you have any questions or concerns about our shipping policies.
Email: Sales@harmonyherbsmagic.com
Return Policy
IMPORTANT NOTICE REGARDING OUR RETURN POLICY:
In an effort to keep our employees safe, we have suspended our regular return policy. For the time being, we have adopted an ALL SALES ARE FINAL policy. Please be mindful of your purchases. We will revert back to our regular return policy when we have deemed it safe to do so. Please feel free to contact our customer service department if you have any questions or concerns about product returns. Thank you for your understanding.
You can return any of the supplements you buy from us within 30 days – unopened – for any reason. Simply send your supplements back with your invoice.
Returning partly consumed products: Should you find a supplement that disagrees with you, you can return it within 30 days. We strive to make the most potent and pure supplements possible without the use of manufacturing processing agents. However please note that we are unable to guarantee specific results from our supplements and for this reason, we can only accept one open item per order. Should you return an open bottle, over 50% of the contents still have to be in the bottle in order to qualify for a refund.
When we receive your package we will credit the card you paid us with for the full purchase price of your product (excludes shipping).
Damaged & Incorrect Items: All claims for overages, shortages, and damages must be made within 10 days of receipt.
No returns on shipping (domestic/international). For international orders, if customs returns your shipment to us you are responsible for the shipping back to the U.S. (or you can choose to have customs destroy the goods). We will be happy to credit you for the price of your products, but we will not pay for any shipping charges, either outbound or inbound.
Your return may be rejected should we not be able to identify you. Please enclose either a copy of your invoice or an invoice number.
All returns should be sent to:
Harmony Herbs Magic
Attn: Returns Department
1065 Bay Blvd. Ste A
Chula Vista, CA 91911
Questions or Concerns? Contact us!
Email: Sales@harmonyherbsmagic.com
Phone: +1-619-800-9008