Frequently Asked Questions

 

Please understand we cannot answer any medical questions for many reasons. We are not doctors, FDA forbids it, liability, and more. We have tried to answer all the product questions here. Please see below for frequently asked questions, if you have any questions you'd like added to this page please contact us.


General Product Info

Are your products organic?

We do not claim that our products are organic. Although we try to source organic or wildcrafted raw materials, if a raw material does not pass our testing procedures for potency and purity, we will not use it. Furthermore, our manufacturing facility is not registered by the US government to process certified organic foods, and therefore we cannot claim our products are organic, with the exception of those that we felt it necessary to obtain additional ogranic certification, like our Organic Turmeric.


Are your products gluten free?

Yes, all of our products are gluten free.


Is your rice flour gluten free?

Our rice flour is gluten free and does not contain corn. It is a white rice powder.


Are your herbs irradiated?

All of our herbs are non-irradiated. (Not having been exposed to radiation.)


Why are some products labeled as “Proprietary Blend”?

Some of our herbal supplements are listed as a Proprietary Blend instead of indicating the milligrams of each herb. Although some manufacturers do this because they want to keep their formula a trade secret or to prevent consumers from knowing the exact milligrams of ingredients they are taking, we use the proprietary blend label to keep prices as economical as possible, given the large overhead for producing pure supplements. If we were to state the milligrams for each herb in a single formula, we would routinely have to perform potency testing to comply with GMP regulations. We feel this test is unnecessary because we perform identity testing on every herb that arrives at our facility using HPTLC (high-performance thin-layer chromatography), the best method possible. Performing this extra test only adds cost. If you would like to know the ingredient proportions for any of our products, please don’t hesitate to ask us. We’re more than happy to tell you.


Which capsule is bigger the 1 or the 00?

00 is the largest, followed by 0, 1, and 4


What does HDPE stand for?

High-Density Poly Ethylene. This is the plastic that Dr. Clark finds least polluting.


What are our Gelatin Capsules derived from? Do they contain Porcine?

We use easy-to-swallow gelatin capsules made from bovine hide and are certified to be BSE free, they do not come from bones and go through extensive purity testing. 

Our outer gelatin capsule shells are:

Halal certified
Kosher Certified
Certified BSE-Free
100% bovine hide gelatin
Preservative-Free

Made from:
Beef Hide Gelatin…… 105.95 mg


Are any solvents used in the manufacturing process of the veggie capsules?

No solvents are used in the manufacturing process of our veggie capsules. Sources include polymers derived from vegetable sources.


What is Pepsin derived from?

Pork


What is Pancreatin derived from?

Pork


What is Papain derived from?

Papaya


What is Bromelain Derived from?

Pineapple


What is Trypsin derived from?

Pork


Shipping

How will my order be shipped if I choose standard shipping?

Most orders under $50 are shipped USPS. For orders over $50, our shipping department will use the most economical method between USPS and UPS. There are exceptions, depending on the weight of the products. If the order is heavier, it will be shipped by UPS.


Do you ship Internationally?

Yes, we can ship to most countries outside of the USA, please see our shipping policies page for more information. Not sure if a specific product can be shipped to your country? 


How long will it take to receive my order?

All orders are shipped directly from our factory warehouse in Chula Vista, California. If you paid for standard ground shipping (USPS Priority, FedEx Ground, UPS Ground) or qualified for free shipping, your order will ship within 2 to 7 business days (excluding weekends and major US holidays). If you paid for expedited shipping and placed your order before 12 PM (Pacific Time) Monday through Friday (excluding major US holidays), your order will ship the same day. For orders with expedited shipping placed after 12 PM (Pacific Time) Monday through Friday (excluding major US holidays), your order will ship the following business day.


Return

How do I return a product?

You can return any of the supplements you buy from us within 30 days – unopened – for any reason.  Simply send your supplements back with your invoice.  For international orders, if customs returns your shipment to us you are responsible for the shipping back to the U.S. (or you can choose to have customs destroy the goods). We will be happy to credit you for the price of your products, but we will not pay for any shipping charges, either outbound or inbound.


General Product Info

Q: Are your products organic?
A: We do not claim that our products are organic. Although we try to source organic or wildcrafted raw materials, if a raw material does not pass our testing procedures for potency and purity, we will not use it. Furthermore, our manufacturing facility is not registered by the US government to process certified organic foods, and therefore we cannot claim our products are organic, with the exception of those that we felt it necessary to obtain additional ogranic certification, like our Organic Turmeric.

Q: Are your products gluten free?
A: Yes, all of our products are gluten free.

Q: Is your rice flour gluten free?
A: Our rice flour is gluten free and does not contain corn. It is a white rice powder.

Q: Are your herbs irradiated?
A: All of our herbs are non-irradiated. (Not having been exposed to radiation.)

Q: Why are some products labeled as “Proprietary Blend”?
A: Some of our herbal supplements are listed as a Proprietary Blend instead of indicating the milligrams of each herb. Although some manufacturers do this because they want to keep their formula a trade secret or to prevent consumers from knowing the exact milligrams of ingredients they are taking, we use the proprietary blend label to keep prices as economical as possible, given the large overhead for producing pure supplements. If we were to state the milligrams for each herb in a single formula, we would routinely have to perform potency testing to comply with GMP regulations. We feel this test is unnecessary because we perform identity testing on every herb that arrives at our facility using HPTLC (high-performance thin-layer chromatography), the best method possible. Performing this extra test only adds cost. If you would like to know the ingredient proportions for any of our products, please don’t hesitate to ask us. We’re more than happy to tell you.

Q: Which capsule is bigger the 1 or the 00?
A: 00 is the largest, followed by 0, 1, and 4

Q: What does HDPE stand for?
A: High-Density Poly Ethylene. This is the plastic that Dr. Clark finds least polluting.                                                                                                                                                                    

Sources/Derivatives                                                                                                                                     

Q: What are our Gelatin Capsules derived from? Do they contain Porcine?

A: Dr. Clark discovered that capsules made from vegetables are typically polluted with chemicals from the extensive processing required during manufacturing. We use easy to swallow gelatin capsules made from bovine hide and are certified to be BSE free, they do not come from bones and go through extensive purity testing. 

Our outer gelatin capsule shells are:

Halal certified
Kosher certified
Certified BSE-Free
100% bovine hide gelatin
Preservative-Free

Made from:
Beef Hide Gelatin…… 105.95 mg

Purified Water……… 18.72 mg

Q: Are any solvents used in the manufacturing process of the veggie capsules?
A: No solvents are used in the manufacturing process of our veggie capsules. Sources include polymers derived from vegetable sources.

Q: What is Pepsin derived from?
 A: Pork

Q: What is Pancreatin derived from?
A: Pork

Q: What is Papain derived from?
 A: Papaya

Q: What is Bromelain Derived from?
 A: Pineapple

Q: What is Trypsin derived from?A: Pork

Odering

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

Provide an answer to the question here, with as much detail as possible to help your customers.FDA's safe level specification which is listed next to the actual amounts on the COA.

Is there any possibility of drug contamination in your products?

Regretfully, we do not test for accidental drug contamination, this is for a few reasons but mainly its due to both the expense being very high (a couple hundred per product per drug tested for, we would have to run a separate test for every drug we wanted to test for, repeated for every product.) and because our manufacturing facility only works with dietary supplements and does not produce pharmaceuticals there is no vector for accidental contamination to occur in the first place.

Return

Provide an answer to the question here, with as much detail as possible to help your customers.

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